White Laser Policy page

Cancellation & Refund Policy
Please be aware that we have a 24 hour cancellation policy at White Laser.
If you wish to cancel, or rearrange your appointment you need to let us know at least 24 hours before your appointment. Unfortunately you will be liable to pay a cancellation fee of 50% of the treatment, or alternatively forfeit a treatment if you are on a pre-paid course if the cancellation period is not adhered to.
Please be aware if that if you arrive for a pre-booked laser/IPL treatment, and it is considered unsafe to continue your treatment due to recent sun exposure or the skin holding a tan you will also be liable to pay the cancellation fee.
We hope you understand that our appointments are limited and we constantly endeavour to accommodate appointments for all of our clients at the times and days most convenient to them. Therefore, it is a waste of appointment time if a clinic room has been booked out for a treatment that cannot be carried out due to a last minute cancellation.

Refund Policy
Please note that we do not offer refunds on any treatment or product purchases. However, if you change your mind about your purchase within 14days, we are happy to exchange it for another treatment or product or offer you a credit note. This policy does not apply to products which have been used or opened. The only exception to this policy is a serious or long term illness, confirmed by a medical certificate.
Self Administered Teeth Whitening – We only sell Teeth Whitening kits Non Peroxide EU Compliant which are all self administered we do not offer refunds on products used. Included for free is hire of the blue led teeth whitening lamp. Please note results vary and we can not guarantee the whiteness or time the whitening will last.
Laser Treatments – We can not guarantee the exact time or length of course required for treatments with laser. We can give averages of typical treatment lengths but not guarantee the time required to achieve the full results.

Complaints Procedure
It is our objective to ensure that every client is delighted with the services that they receive at White Laser.
However, we recognise that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.
We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.
The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the Manager. They will listen carefully to your concerns and do what they can to correct any problems.
If you do not feel comfortable or able to do so, you can advise us of your concern by completing a complaint form or by writing to us. Please provide as much detail as possible, including details, date and time of your appointment. Please make sure your complaint is sent in within 3 days of your treatment so it can be investigated straight away.

Legal Requirements

White Laser is committed to providing our customers with the very latest in up to date information regarding the safe and legal provision of teeth whitening products within the UK.

White Laser considers our responsibility to you, our valued customers, very seriously and as such, has ensured that the whitening products we provide could not be safer.

Please take a moment to read the helpful information below regarding the law and cosmetics regulations enforced within the UK.


The European Commission are responsible for delivering cosmetic regulations and directives to European Union member states. White Laser ensures that all products available to consumers comply with the enforceable directive 2011/84/EU (formerly 76/768EC)

White Laser would like to make it known that this information has been sourced directly from the European commission’s representatives, the relevant UK authority’s and the ACTWP. White Laser is not a legal body and we do not provide independent individual legal advice. Any information provided here is NOT in the legal sense, advice.

Cosmetic teeth whitening products containing or releasing up to 0.1% hydrogen peroxide and below shall be made freely and readily available to consumers within the UK. There shall be no restrictions upon the use, provision of training and or treatments using a cosmetic product.

The directive is clear regarding products which contain 0.1>6% hydrogen peroxide shall be made available only to dentists or other suitably qualified dental professionals. Any persons found to be using gels in excess of these parameters shall be open to prosecution by the relevant authority within their own country.

In the UK the national and local trading standards authorities are empowered with the responsibility of enforcing the directive. There is no other organisation, public or private that have the power to enforce or act upon any actions undertaken by a person using a cosmetic product to provide a cosmetic service.

Conflictions explained

In some circumstances EU and UK law conflict, if this instance arises then the EU law in question supersedes the law of its member state, in this case the UK.

In recent years many private organisations have attempted unsuccessfully to use their own legislative measures to enforce their own beliefs regarding the provision of a service using a cosmetic product. While some organisations are empowered by parliament to protect the public, their jurisdictional remit is limited to actions within their own industry, or members of their organisations.


White Laser would like to ensure your complete peace of mind with the purchase of any products you may choose.

Our products comply fully with all legislation, regulation and directives, and product test sheets are available upon request.

Restrictions on teeth brightening - do I qualify?
We would advise against product purchase if you have/are asthma, pregnancy or breast feeding, under 18 years, on certain medication, or undergoing dental treatment. Remember it is at your discretion if you decide to make use of the service and White Laser nor their distributors are held liable for any adverse effects.

07736 905878 (Office)

White Laser Teeth Whitening, servicing the following areas and many many more:
Alderley Edge, Altringham, Bolton, Bury, Chadderton, Cheadle, Cheetam Hill, Didsbury, Droylsden, Eccles, Farnworth, Greater Manchester, Heywood, Hyde, Kearsley, Knutsford, Leigh, Levenshulme, Manchester, Middleton, Oldham, Pendlebury, Prestwich, Rochdale, Sale, Salford, St Helens, Stockport, Stretford, Swinton, Walkden, Warrington, Wigan, Wilmslow, Worsley, Wythenshawe and many many more!